Emergency and helpful numbers in France





EMERGENCY NUMBERS

18: Emergencies: This number connects to the fire brigade (Sapeurs Pompiers) but they also deal with medical emergencies and should be the first port of call in life-threatening situations

15: Samu (for other urgent medical call-outs)

17: Police / Gendarmes

112: Universal European Emergency Services number – works from all phones including mobiles

114: Emergency calls (to use if you have difficulty speaking or hearing as you can communicate by text or fax)

115: Emergency Shelter

119: Reporting child abuse

191: Air rescue (Plane accident/disappearance)

196: Sea and lake rescue

197: Terror attacks/kidnapping hotline

01 40 05 48 48: Anti-poison centre (Paris)

3237: (0.35/min) Outside hours GP and pharmacy information (also available on www.3237.fr)





TELECOMS

ORANGE: English-speaking helpline: 09 69 36 39 00

UK TELECOM: 0805 631 632 (Fr) / 01483 477 100 (UK)

SFR: 1023  (+ 33 6 10 00 10 23 from outside France)

FREE: 1044 (non clients), 3244 (clients)

BOUYGUES: 3106

Forfait & Bbox: 1064 (+33 660 614 614)

Forfait bloqué: 1022 (+33 664 00 20 20)

Client à la Carte: 1034 (+33 668 634 634)

ELECTRICITY

EDF: 24 hour breakdown line: 09 726 750 + your department number (eg 24 for the Dordogne)

Gas & electricity emergencies:

Helpline in English: +33 (0) 5 62 16 49 08

Email: simpleenergywithedf@edf.fr

GAS

Gas leaks: 0 800 47 33 33

WATER

Generale des Eaux
Web: www.service-client.veoliaeau.fr
Online form links users to the office dealing with their area

Ondeo

Suez-Environnement
Web: www.suez-environnement.com/en/homepage
Tel: 01 58 18 50 00





OFFICIAL AGENCIES

3939 ALLO SERVICE PUBLIC: 3939

(+33 1 73 60 39 39 from outside France)

www.service-public.fr/

Calling hours: 8h30 – 18h15

CAF: www.caf.fr;

CPAM (state healthcare): www.ameli.fr

English-speaking helpline: 08 11 36 36 46 Calling hours: Mon-Fri:  8h30 – 17h30

URSSAF: 3957 + department number

CLEISS: Social security advice when moving between countries: 01 45 26 33 41

– Monday, Wednesday and Friday : 9h00 – 12h30 
– Tuesday & Thursday : 14h00 – 17h00

Some advisers speak English.

KENYAN EMBASSY IN PARIS

3, rue Freycinet 75116 PARIS.
Tel: 01 56 62 25 25 Fax: 01 47 20 44 41
E-mail: info@ambassade-kenya.fr

OTHER INFO

AFIF (funerals info): 01 45 44 90 03

Speaking clock: 3669.

Weather: 08 92 68 02 + dept.

Last incoming call: 3131, then ‘5’ if you wish to connect.

MasterCard Loss/Theft of card

Calling from France: 09 69 39 92 91 
Calling from Abroad: +33 96 93 99 291
Loss/Theft of chequebook

Calling from France: 08 92 68 32 08 
Calling from Abroad: +33 89 26 83 208

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